Privacy Policy
First Home Buyer — Property Buyer Sourcing & Real Estate Services for Developers
Provided by Queen City Law NZ Limited | Last updated: 18 August 2026
1. Introduction
Queen City Law NZ Limited (“QCL”, “we”, “us”, “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, hold, disclose, and protect personal information in connection with this website and our property buyer sourcing and introduction service for developers (the “Service”).
This Privacy Policy applies to personal information we collect from: - prospective first- home buyers who register interest, make enquiries, or provide information through this website or in connection with the Service; and - developer/vendor clients and their representatives, to the extent they are individuals.
This Privacy Policy is prepared to comply with the Privacy Act 2020 (NZ) and the Information Privacy Principles (“IPPs”) set out in it.
If you do not agree with this Privacy Policy, please do not use this website or provide us with personal information.
2. What personal information we collect
Depending on how you interact with us, we may collect:
Identity and contact information — name, date of birth, phone number, email address, postal/residential address.
Financial and eligibility information — information relevant to assessing eligibility as a first-home buyer, such as first-home buyer status, KiwiSaver membership and first-home withdrawal eligibility, indicative budget, mortgage pre-approval status, and lender/broker details (where you choose to share these).
Household information — information about co-purchasers, dependants, or household composition, where relevant to eligibility criteria set by a developer.
Communications — records of enquiries, correspondence, and instructions between you and us.
Technical information — IP address, browser type, device information, and website usage data collected via cookies or similar technology (see clause 8 below).
We do not ask you to provide, and you should not send us, highly sensitive information (such as health information) unless we specifically request it and explain why.
3. How we collect personal information
We collect personal information:
directly from you, when you complete a form on this website, register interest in a development, or otherwise contact us;
from a developer/vendor client, where the developer has referred or provided your details to us for the purpose of the Service (for example, where you have separately expressed interest in a development directly with the developer);
from a mortgage broker, lender, or other party you have authorised to share information with us; and
automatically, through your use of this website (see clause 8).
Where practicable, we collect personal information directly from the individual concerned.
4. Why we collect and how we use personal information
We collect and use personal information for the following purposes:
to assess whether a prospective buyer meets the eligibility criteria set by a developer/vendor client for a particular development (for example, first-home buyer status, indicative finance position, or KiwiSaver eligibility);
to introduce qualifying prospective buyers to a developer/vendor client;
to provide general information about a development to a prospective buyer;
to communicate with prospective buyers and developer/vendor clients about the Service;
to enable a developer/vendor client to progress a sale process with an introduced buyer;
to comply with our professional, legal, and regulatory obligations as a law firm, including under the Lawyers and Conveyancers Act 2006, applicable conduct and client care rules, and anti-money laundering and countering financing of terrorism (“AML/CFT”) legislation, where applicable; and
for internal administration, record-keeping, and improvement of the Service.
We will not use your personal information for any other purpose without your consent, unless permitted or required by law.
5. Who is your information disclosed to?
QCL acts for the developer/vendor client, not for prospective buyers, in relation to the Service (see our Disclaimer for more on this). As part of the Service, we will disclose relevant personal information about prospective buyers to the relevant developer/vendor client, for the purpose of facilitating an introduction and enabling the developer to progress a sale.
We may also disclose personal information to:
our professional advisers (for example, our own legal, accounting, or compliance advisers);
IT and website service providers who host or support this website and our systems, on a confidential basis;
the New Zealand Law Society or other regulatory bodies, where required by law or professional obligation;
a prospective buyer’s own lawyer, mortgage broker, or lender, where the buyer has authorised or requested this; and
any party where required or authorised by law, including in response to a lawful request from a regulatory or law enforcement authority.
We do not sell personal information to third parties.
Overseas disclosure
Some of our IT service providers (for example, cloud hosting or email providers) may store or process information on servers located outside New Zealand. Where we disclose personal information to an overseas person or entity, we will take reasonable steps to ensure that the information is subject to protections comparable to those under the Privacy Act 2020, as required by Information Privacy Principle 12.
6. Storage and security
We take reasonable steps to protect personal information we hold from loss, unauthorised access, use, modification, or disclosure, including through the use of access controls, secure systems, and confidentiality obligations on our staff. As a law firm, we are also subject to professional obligations of confidentiality.
No method of electronic storage or transmission is completely secure, and we cannot guarantee absolute security of information transmitted to us via this website.
7. Retention
We retain personal information for as long as reasonably necessary to fulfil the purposes described in this Privacy Policy, and as required to meet our legal, regulatory, and professional obligations (including record-keeping obligations applicable to law firms). Where information is no longer required, we will take reasonable steps to destroy or de- identify it.
8. Cookies and website analytics
This website may use cookies and similar technologies to operate correctly and to understand how visitors use the site (for example, through analytics tools). Cookies may collect information such as your IP address, browser type, pages visited, and time spent on the site. You can control or disable cookies through your browser settings, though this may affect the functionality of the website.
9. Your rights
Under the Privacy Act 2020, you have the right to:
ask us to confirm whether we hold personal information about you, and to access that information; and
ask us to correct personal information about you that you consider is inaccurate, incomplete, misleading, or out of date.
To make a request, please contact us using the details in clause 11 below. We will respond within the timeframes required by the Privacy Act 2020, and there is generally no charge for a request to access or correct your own personal information
10. Complaints
If you have concerns about how we have handled your personal information, please contact us first using the details below so we can try to resolve the issue. If you are not satisfied with our response, you may make a complaint to the Office of the Privacy Commissioner:
Website: www.privacy.org.nz
Phone: 0800 803 909
11. Contact us
If you have any questions about this Privacy Policy, or wish to make a request or complaint regarding your personal information, please contact:
Queen City Law NZ Limited
Level 8, 19 Victoria Street West, Auckland Central 1010
E-mail: law@queencitylaw.co.nz
Phone: +64 9 970 8810
12. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. The updated version will be posted on this website with a revised “last updated” date. We encourage you to review this Privacy Policy periodically.